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  1. USMBOK: Universal Service Management Body of Knowledge (USMBOK)

    USMBOK: The definitive body of knowledge (BOK) for the service management professional and gateway to best practices and key performance measures.
    certification3
    ISO2
    Change management2
    Help Desk2
    ITIL2
    Financial Management2
    Configuration Management1
    Incident1
    ITSM1
    COBIT1
    IT Service Management1
    HDI1
    Service Desk1
    Service Level Management1
    Problem Management1
    Capacity Management1
    Supplier Management1
    Service Delivery1
    Service Manager1
    Release Management1
    Service Support1
    ISO 20001
    Availability Management1
    Continuity Management1
    Business Relationship Manager1
    Impact Management1
    Service lifecycle1

    www.usmbok.org - 2009-04-10

itil2 90011 iso2 configuration management1 management5 consulting5 configuration2 change management2 itsm1 iso 90012 incident management1 20002 iso 140001 software7 iso 90002 iso 140012

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